Legal
Terms & Conditions
Repair and sales policies for MZMobile.co.uk — Unit 1, 126/128 High St, London SE20 7EZ.
1. Repair Warranty — 30 Days
- All repairs carried out by MZMobile are covered by a 30-day warranty from the date of collection/delivery.
- The warranty covers the parts fitted and the labour performed for the specific repair carried out.
- If the same fault reoccurs within the warranty period due to a defective part or workmanship, we will repair it again free of charge.
- The warranty does not cover new physical damage, liquid damage, accidental damage, tampering by a third party, or faults unrelated to the original repair.
- Devices that have been opened, modified or repaired by anyone other than MZMobile after our repair void the warranty.
2. Phone Sales — 12-Month Warranty
- Every phone we sell — new or refurbished — comes with a 12-month warranty from the date of purchase.
- The warranty covers manufacturing faults and hardware defects, including the battery, screen (excluding physical breakage), camera, speakers and charging port.
- The sales warranty does not cover accidental damage, liquid damage, cracked screens, software issues caused by third-party apps or unauthorised modifications, or wear and tear.
- If a fault is covered, we will repair, replace or refund the device at our discretion.
- Proof of purchase is required for any warranty claim.
3. Repairs — General Terms
- No Fix, No Fee: if we are unable to repair your device, you pay nothing (diagnostics are free).
- All estimates given online or over the phone are indicative; the final price is confirmed after physical inspection and requires your approval before work begins.
- Payment is due in full on collection of the device. We accept cash and major debit/credit cards.
- Most screen and battery replacements are completed same-day, typically within 30 minutes. Complex repairs such as micro-soldering or water damage may take 1–3 working days.
- Devices not collected within 90 days of repair completion may be disposed of or sold to recover costs, after reasonable attempts to contact you.
4. Data & Liability
- Please back up your data before handing over your device. We are not responsible for data loss during repair.
- Devices are handled with care, but we recommend removing SIM cards and memory cards before drop-off.
- Our liability is limited to the repair cost paid for the device in question; we are not liable for indirect or consequential losses.
- Any device left with us is stored securely and insured while in our care.
Questions about our terms? Contact us on WhatsApp and we'll be happy to help.